How to File a Complaint
Compass is committed to ensuring that complaints and critical incidents involving you are addressed promptly and appropriately to assess and protect your rights and agency integrity and operations. Complaints will be handled confidentially to the extent possible while ensuring resolution of issues and concerns.
If you want to file a complaint, you may do so at any time by using the Grievance & Complaint Form provided by Compass. If you need help filling out the form, any Compass employee can provide assistance, and will be expected to do so. You can also call any Compass employee to file a verbal complaint at any time, and the person taking your call will complete the form and help you through the process. Any Compass employee who has observed, is involved in, or is told of a complaint is required to complete a Compass Grievance & Complaint Form. The form should be completed as thoroughly as possible.
Once a Compass Grievance & Complaint Form is received at the office, it will be given to the Quality and Compliance Director. The Quality and Compliance Director will determine who will be responsible for following up and will make sure that your complaint or grievance is resolved within two (2) weeks of receipt. Someone will contact you to let you know the outcome of the complaint including actions taken and resolution.
If Compass is unable to resolve your complaint, you can contact one of the following individuals to help you:
1. Your Waiver Case Manager
If you do not know your Case Manager’s phone number, you can find it on your Individual Profile, your ISP, or you can ask Compass staff to get it for you.
2. Your Local BDDS Office Manager
- Indianapolis 317-845-1646
- Evansville 812-423-8449
- Merrillville 219-981-5318
3. The DD Ombudsman